We strive to provide excellent service and customer satisfaction. We understand that circumstances may arise where you may need a refund for the financial products or services you have purchased through our website. This Refund Policy outlines our procedures for refund requests and the conditions under which refunds may be granted.
Please note that once you have purchased a service plan or offer advertised on our website, your decision is considered final and cannot be undone. We are not obligated to issue a refund to any user who has previously paid for a service plan or offer and subsequently decides not to use it.
Eligibility for Refunds
The amount paid through the First Finance cannot be refunded except in the following circumstances:
Due to technical error, a customer's card/bank account is debited multiple times or an excess amount is debited in a single transaction. A refund will be given to the customer for excess amounts excluding First Finance charges.
A technical error has resulted in the Customer's Card/Bank Account being charged, but the transaction cannot be completed.
Please review the terms and conditions associated with the particular product or service you have purchased to understand if it qualifies for a refund.
Refund Request Process
If you believe you are eligible for a refund, you can submit a refund request through our customer support team. The request must include your name, contact information, details of the product or service purchased, the reason for the refund, and any relevant supporting documents. Our team will review your request promptly and communicate with you to process the refund.
Refund Approval and Timing
Refunds will be approved based on the eligibility criteria and terms specified for each product or service. If your refund request meets the necessary conditions, we will process the refund as soon as possible. The timing of the refund may vary 5-7 business days depending on the payment method used for the original purchase. Please note that processing times may also be subject to the policies of payment processors or financial institutions.
Non-Refundable Products and Services
Certain financial products or services may be marked as non-refundable due to their nature or regulatory requirements. These non-refundable products and services will be clearly indicated in their terms and conditions. Please review the details before making a purchase.
Disputes and Resolution
In the event of any dispute regarding your refund request or the refund process, we will work with you to resolve the matter in a fair and transparent manner. Our customer support team will be available to address any concerns and provide clarification on the refund decision.
Changes to the Refund Policy
We may update or modify this Refund Policy from time to time to reflect changes in our products, services, or legal requirements. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.